If Ebay purchase doesn't arrive... then what?

NO.1. Ask :
If Ebay purchase doesn't arrive... then what?
Sorry, this is probably a really silly question to most of you experienced Ebayers, but I made my first purchase about 6 weeks ago. I paid by money order to the US, and the person who seems to be very nice, said that she posted it 4 weeks ago. She says she's going to check it out for me, but I'm just wondering, what happens in these instances? Am I at the loss or does she have to send me a replacement?
thanks
Answer:
Did you insure the item and get a tracking number?
If the seller is ok, then it is possible she would refund you the money, but if it cannot be resolved, you can file a claim with ebay for non-receipt of the goods.
Answer:
No to a tracking number, and the shipping cost $10 so I don't know if insurance is included in that. She is a power seller and has very good feedback, so I don't think she'd want to go down the route of having such a black mark against her by my putting in a claim through Ebay. I'd be happy if she sent me a replacement item to be honest.
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