eBay feedback question?

NO.1. Ask :
eBay feedback question?
Hello ladies,
Just before christmas i sold a few bits on eBay and posted them all off except the one auction that ended on the 23rd, i figured that due to the fact i was a bout to go home for xmas that day and that the post would be crazy over the xmas break i'd wait and post it when i got back to london on the 29th and that the buyer would understand that i couldn't really post between the 24th and 27th (it's a big parcel that needed a trip to the post office).
On the 28th i found out my granpa had had a heart attack and was on life support in a hospital in New England in the US so me, my mum and my brother all headed off to America not knowing what to expect. By the time we got there he had died and we had to sort of funeral stuff, and pack up all his things and sort out his estate, we were there over 2 weeks and got back late on the 13th of jan. All this time ebay etc was the last thing on my mind. When i got back into work on monday and checked my email for the first time since dec 23rd the buyer had sent me two meesages and then left me negative feedback on the 11th of jan having not got her parcel or heard anything from me. So i immediatly emailed her and explained and appologised and responded to the neg feeback and have posted her package special delivery today (at a huge cost) but i have now emailed the buyer twice explaining the situation but i've had no response and i'm really upset by the neg feedback (on top pf everything else)
Can i reasonably expect her to retract the freedback if/when she gets the item?
Sorry for long post!!!!
PiP
x
Answer:
It's a toughie really :( If you didn't inform her of the situation then i think she probably did what i would have done.
You can see if the buyer will withdraw the feedback once she's read your explaination though.
Sorry to hear about your grandad:higgies:
Answer:
Hi honey sorry to hear your news :hug: :hug: :hug:
TO be honest the buyer had no idea about your situation and I too would have left negative feedback and would have assumed because you were unable to reply that you had run off with my money :p. I would give the buyer some time to respond to your emails, he/she might not have access to a pc at the moment or might be on holiday. After reading your email I'm sure they will understand your situation, but you may still end up with a negative or a neutral because the buyer was left without having any contact with you and without their parcel amlost a month after it was sold. I hope they inderstand :)
Love Nursie :nurse:
Answer:
Thanks girls,
Its just really frustrating. I know if it was me i'd go nuts if i hadn't heard anything too, but i had nearly 50 100% postive feebacks and this has helped to compount the rubbish start to 2006.
I really want to list a whole load of other stuff but i'm scraed that no one will bid because i have a recent negative feedback....
Answer:
Oh that's bad luck, sorry to hear about your grandfather....
...however and I mean this in the nicest possible way... your personal problems aren't really the buyers fault and if you'd have just managed to send a quick email to say what was happening this may have been prevented.
If she has anything about her though she will agree to withdraw the feedback, hope so :hug:
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